Registration of guarantee

Vincia guarantees for a period of 24 month after purchase the correct functioning of all its technical products. If you register your purchase for guarantee at Vincia, we can take care of a quick solution in case of any problem or defect.

If a Vincia product is not functioning properly, you can check the manual or drop your question on e-mail service. Keep the original receipt for your records and report a defective product at the outlet where it was purchased. Even when the warranty period is over, you can buy new parts at pondproducts shop.

Terms of guarantee

  • Vincia offers a 24 month warranty period on its products, starting from the purchase date.
  • This warranty implies that the product will be repaired for free or that the parts will be replaced if defects occur as a result of material and manufacturing errors.
  • Products or parts of the product that are replaced according to the warranty then become property of Vincia.
  • The warranty obligation of Vincia gives the buyer absolutely no right to compensation or termination of the purchasing agreement.
  • Vincia accepts no responsibility for consequential loss that results from the product breaking down.
  • If the product breaks down after the warranty period and is given for repairs, Vincia retains the right to charge for repair costs.

Excluded from the warranty are:

  • Repairs, changes, or additions to the product that are performed by others than Vincia, without the permission of Vincia.
  • Product and parts which are, to the opinion of Vincia, neglected or amateurishly handled.
  • Changes that are made to the receipt.
  • Replacement of wearing parts (see user instructions). These replaceable parts have a limited life and can be purchased at pondproducts shop

Your privacy is important to us

As of 25 May 2018, our policy complies with the European Union's new general data protection regulation (GDPR). Velda has updated its privacy policy to provide you with more information about how Velda protects your privacy, including information about how you can exercise your rights relating to data.

Read our privacy policy